COMMERCIAL POLICY
TERMS & WARRANTIES
Conditions for use, review, warranty and responsibility for digital assets sold by SKALA.
Before acquiring any digital asset, carefully read the conditions applicable to the chosen product. By completing the purchase or accepting delivery of the asset, the buyer declares that they have read, understood and agreed to the corresponding terms.
Back to inventoryGeneral warranty and use conditions
Conditions applicable to review, limited warranty and responsibility for digital assets.
Digital assets sold by SKALA are delivered according to availability, batch, configuration and characteristics stated during service or in the inventory. As assets are subject to third-party platforms, such as Meta, Facebook, Instagram, WhatsApp and other digital environments, permanent stability, the absence of blocks, future limits, performance or decisions made by those platforms cannot be guaranteed.
Required review+
- The buyer must review the asset within 24 hours of receipt.
- Any difference between the delivered asset and the advertised asset must be reported within this period.
- After this period, the asset is deemed delivered as stated.
What the warranty covers+
The warranty exclusively covers:
- A difference between the advertised asset and the delivered asset;
- Access issues already present at the time of delivery;
- Blocks, restrictions or inconsistencies already present before any use by the buyer.
What the warranty does not cover+
The warranty does not cover:
- Blocks occurring after use begins;
- Restrictions applied by platform decision;
- Limit reductions, cycle changes, automatic review or balance retention;
- Issues caused by the buyer’s IP, device, proxy, browser, card, campaign, creative, page, offer or operation;
- Configuration failures made by the buyer;
- Loss of access due to missing administrators or backup;
- The result of review, appeal or recovery with a platform.
When use is considered started+
Use of the asset is considered started when the buyer takes any operational action, including:
- Accepting an invitation and changing settings;
- Adding a card, PIX or payment method;
- Connecting a Page, Instagram, WhatsApp or domain;
- Creating or editing ad accounts;
- Adding or removing administrators;
- Publishing, editing or activating campaigns;
- Requesting platform review;
- Changing the asset name, structure, permissions or data;
- Using the asset in the buyer’s or another operation.
Third-party platforms+
SKALA does not control internal decisions made by platforms such as Meta, Facebook, Instagram, WhatsApp or TikTok. These platforms may conduct reviews, blocks, limitations, scans, holds, suspensions, policy changes and automatic analysis at any time.
Personal and non-transferable warranty+
The warranty is valid exclusively for the original buyer. If the asset is resold, assigned, shared or transferred to another party, warranty and support end.
Legal note+
This document is a limited commercial warranty policy. The application of exchange, refund, withdrawal or compensation rights may depend on the nature of the asset, the time of use, the specific case and applicable law. Legal review is recommended before final publication.
SKALA
Before using any asset
If you have any questions about configuration, access, payment, campaigns, warm-up or good practices, speak with the SKALA team before making changes. Many restrictions result from improper use, operational haste or abrupt changes immediately after delivery.
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